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Contact Us

Community cares about you! We want you and your family to be happy and healthy. If you have questions, we’re here to help. We speak English, Spanish, and other languages, too.

There are quite a few ways to reach us. Whether you call, chat, email or write, we look forward to hearing from you!

By Mail

KelseyCare powered by Community Health Choice
2636 South Loop West, Suite 900
Houston, Texas 77054

By E-Mail

Member Services
MemberServices@ERSKelseyCare.com

For GBP Participants

Information is available in English and Spanish. Call us to get an interpreter.

Member Services:
Local: (713) 295-6792 | toll-free: (844) 515-4877 | TTY: 711 or (800) 735-2989
Monday through Friday
8:00 a.m. to 7:00 p.m.

Member Services Pharmacy/Prescription Questions:
For questions regarding services provided prior to 08/31/19 call (KelseyCare powered by Community Health Choice at (844) 268-9788)
For questions regarding services after 09/01/19 please contact your HealthSelect Plan through BCBS at (800) 252-8039.

Member Services Behavioral Health/Substance Abuse:
For questions regarding services provided prior to 08/31/19 call (KelseyCare powered by Community Health Choice at (844) 268-9788)
For questions regarding services after 09/01/19 please contact your HealthSelect Plan through BCBS at (800) 252-8039.

24-Hour Nurse Help line:
(713) 442-0000
24 hours a day, 7 days a week.

ERS:
(877) 275-4377 (toll-free)